Get in Touch
We'd love to hear from you
Have a question, feedback, or just want to say hi? Our team is here to help. Choose your preferred method of contact below.
Send us a message
Fill out the form below and we'll get back to you as soon as possible.
Other ways to reach us
Business Hours
Monday - Friday
9:00 AM - 6:00 PM PST
(24/7 for Enterprise)
Headquarters
651 North Broad Street
Suite 201
Middletown, DE US
(Remote-first)
Response Time
Support: 12-24 hours
Sales: 4-8 hours
(Business days)
FAQ
Frequently asked questions
Quick answers to common questions. Can't find what you're looking for? Send us a message above.
Free and Starter plans: 24-48 hours. Pro plans: 12 hours. Enterprise plans: 4 hours with 24/7 dedicated support.
Yes! We work with enterprise customers to build custom solutions, including dedicated infrastructure, custom integrations, and white-label options. Contact our sales team to discuss your requirements.
Absolutely. Our sales team is happy to walk you through the platform, discuss your use case, and recommend the best solution. Email [email protected] to schedule a call.
AlterLab is a fully remote company with team members across the globe. Our headquarters is registered in Middletown, DE, but we operate from everywhere.
Yes! We take security seriously. If you discover a vulnerability, please email [email protected] with details. We offer rewards for valid security reports.