Terms of Service

3.1 Account Creation

To use the Service, you must create an account by providing accurate, current, and complete information. You agree to:

• Provide truthful and accurate registration information
• Maintain and promptly update your account information
• Use only one account per person or organization
• Not create accounts through automated means or false pretenses
• Not share your account with others or allow others to access your account

3.2 Account Security

You are responsible for maintaining the security of your account credentials, including:

• Keeping your password confidential and secure
• Safeguarding your API keys and not sharing them publicly
• Immediately notifying us of any unauthorized access or security breaches
• Taking responsibility for all activities that occur under your account

We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.3 Age Requirements

You must be at least 18 years old to use the Service. By creating an account, you represent that you meet this age requirement.

4.1 Concurrency Limits and Fair Use

Your use of the API is subject to concurrency limits based on your account balance. Concurrency refers to the number of simultaneous in-flight requests:

• Free ($0 – $5): 3 concurrent requests
• Basic ($5 – $50): 10 concurrent requests
• Growth ($50 – $200): 15 concurrent requests
• Scale ($200 – $500): 25 concurrent requests
• High Volume ($500+): 50 concurrent requests

Unlike traditional rate limits, we do not throttle requests per minute. You can queue unlimited requests—they process based on your concurrency limit. Enterprise customers may request custom concurrency limits.

4.2 Acceptable Use and Prohibited Uses

Your use of the Service is subject to our Acceptable Use Policy, which describes permitted and prohibited uses of the Service in detail. Violation of the Acceptable Use Policy may result in warnings, suspension, or immediate account termination and legal action.

4.3 Compliance Responsibility

You are solely responsible for ensuring that your use of the Service complies with all applicable laws, regulations, and third-party terms of service. This includes, but is not limited to, compliance with the Computer Fraud and Abuse Act (CFAA), Digital Millennium Copyright Act (DMCA), GDPR, CCPA, and website-specific terms of service.

4.4 Data Protection Role

AlterLab acts as neither a Data Controller nor a Data Processor under the General Data Protection Regulation (GDPR) or any other data protection framework with respect to any personal information contained in data you scrape through the Service. The Service functions as a technical tool that retrieves publicly accessible web content at your direction. You are the sole Data Controller for any personal data you collect, process, or store using the Service, and you bear full responsibility for:

Notwithstanding the foregoing, when you use the Bring Your Own Session (BYOS) feature and create stored sessions, AlterLab acts as a data processor for that session data on your behalf, as further described in Section 4.6 and our Privacy Policy Section 8. In that capacity, AlterLab processes your session credentials solely at your direction and for no other purpose.

• Establishing and maintaining an appropriate legal basis for processing under GDPR Article 6
• Conducting Data Protection Impact Assessments (DPIAs) where required
• Responding to data subject access requests (DSARs) and exercising data subject rights
• Providing appropriate privacy notices to data subjects whose data you collect
• Ensuring lawful cross-border data transfers where applicable
• Reporting data breaches to relevant supervisory authorities where required

You agree to indemnify and hold AlterLab harmless from any claims, fines, or penalties arising from your failure to comply with applicable data protection laws in connection with data you scrape through the Service.

4.5 Bring Your Own Proxy (BYOP)

The Service allows you to connect your own third-party proxy providers ("BYOP") for use with API requests. When you use BYOP, the following terms apply:

• You are solely responsible for the quality, reliability, availability, and performance of your third-party proxy providers
• AlterLab makes no warranties, representations, or guarantees regarding the performance, uptime, or output quality of requests routed through your proxies
• AlterLab is not responsible for any degradation of output quality, scraping failures, timeouts, incomplete results, blocked requests, data inaccuracies, or any other issues arising from the use of your proxy providers
• You are responsible for maintaining valid credentials, sufficient bandwidth, and adequate capacity with your proxy providers
• AlterLab does not validate, endorse, or guarantee the security, legality, or compliance of any third-party proxy provider you connect to the Service
• If your BYOP proxy fails and a request falls back to AlterLab's proxy infrastructure, standard pricing applies to the fallback request
• You are responsible for ensuring your proxy provider's terms of service permit use through the AlterLab platform

By enabling BYOP, you acknowledge and agree that output quality, success rates, and request performance are dependent on your proxy provider and are outside of AlterLab's control. Any service level expectations, uptime commitments, or performance benchmarks provided by AlterLab apply exclusively to requests routed through AlterLab's own proxy infrastructure and do not extend to BYOP requests.

You agree to indemnify and hold AlterLab harmless from any claims, losses, or damages arising from your use of third-party proxy providers through the Service, including but not limited to claims related to proxy provider outages, data loss, IP reputation issues, or violations of third-party terms of service.

4.6 Bring Your Own Session (BYOS)

The Service allows you to provide your own authentication cookies or session tokens ("BYOS") for use with API requests to access authenticated or personalized content on target websites. You are solely responsible for ensuring that your credentials, the content you access, and the manner in which you use BYOS comply with all applicable laws and any agreements you have with the relevant third-party websites. When you use BYOS, the following additional terms apply:

• You are solely responsible for the validity, legality, and authorized use of any cookies, session tokens, or authentication credentials you provide to the Service
• AlterLab makes no warranties, representations, or guarantees regarding the validity of your sessions, the continued availability of authenticated content, or the behavior of target websites when accessed using your credentials
• AlterLab is not responsible for any account lockouts, bans, suspensions, rate limiting, or other adverse actions taken by target websites as a result of authenticated scraping using your sessions
• You are responsible for ensuring that your use of BYOS complies with the terms of service, acceptable use policies, and any other agreements you have with the target websites
• You represent and warrant that you have the legal right and authorization to use the cookies, session tokens, or credentials you provide, and that their use through the Service does not violate any applicable law, regulation, or third-party agreement
• Session cookies are encrypted at rest using industry-standard encryption and are never returned in API responses. Cookies are only transmitted to their matching domains during scraping requests (domain isolation)
• You may revoke or delete your stored session data at any time through the Service. Upon deletion, all associated cookies and session tokens are permanently removed from our systems
• AlterLab does not monitor, validate, or verify the content of cookies or sessions you provide, beyond enforcing domain isolation for security purposes

By enabling BYOS, you acknowledge and agree that authenticated content access, session validity, and target website behavior are dependent on your credentials and the target website's policies, and are outside of AlterLab's control. Any service level expectations, uptime commitments, or performance benchmarks provided by AlterLab apply exclusively to the scraping infrastructure itself and do not extend to the availability or behavior of authenticated content accessed through BYOS.

You agree to indemnify and hold AlterLab harmless from any claims, losses, or damages arising from your use of BYOS, including but not limited to claims related to unauthorized access, violation of target website terms of service, account compromises, data breaches resulting from your credential management, or any third-party claims arising from authenticated scraping activities conducted through the Service.

4.7 Workflow Studio Terms

Workflow Studio allows you to build and deploy automated pipelines ("Workflows") that combine AlterLab's scraping infrastructure with third-party service connectors (including but not limited to email, messaging, spreadsheet, and CRM integrations). When you create or operate a Workflow, you are acting as its operator. AlterLab provides the execution infrastructure only; it does not direct, configure, or control the purpose or targets of your Workflows. The following terms apply to all Workflow Studio use:

• Operator responsibility: You are solely responsible for all actions your Workflows take, including scraping requests initiated by the Workflow, data processed or stored by the Workflow, and any downstream actions triggered through connected services (such as sending emails, writing to spreadsheets, or posting messages)
• Platform distinction: AlterLab is an infrastructure provider, not a co-operator of your Workflows. AlterLab does not review, approve, or endorse the design or intent of any Workflow you create. This distinction is material to the allocation of responsibility between you and AlterLab
• Compliance obligation: You represent and warrant that each Workflow you create and operate complies with all applicable laws and regulations in the jurisdictions where you operate and where your Workflows execute, including data protection laws, anti-spam regulations, and any terms of service of third-party platforms accessed by your Workflows
• Third-party connector terms: When you connect a third-party service (such as Gmail, Slack, or HubSpot) to a Workflow, you are responsible for ensuring your use of that connector complies with the third party's terms of service. AlterLab does not assume responsibility for your compliance with third-party platform policies
• Prohibited workflow types: You agree not to create Workflows that violate our Acceptable Use Policy §3.6, including automated spam pipelines, harassment workflows, and impersonation via OAuth connectors
• Workflow suspension: AlterLab reserves the right to suspend any Workflow that is the subject of a third-party complaint, that we reasonably believe violates these Terms or the Acceptable Use Policy, or that poses a risk to our infrastructure or other users. We will notify you of any suspension and provide a reasonable opportunity to respond where circumstances permit

Complaint and takedown process: If a website operator or third party submits a complaint regarding a Workflow you operate (including claims that the Workflow accessed their systems without authorization or in violation of their terms), AlterLab will forward that complaint to you at the email address associated with your account. Upon receipt of a credible complaint, AlterLab may suspend the relevant Workflow pending your response. You agree to cooperate in good faith with any such review. AlterLab is not obligated to adjudicate disputes between you and third parties and may restore or permanently suspend the Workflow at its discretion following the review.

You agree to indemnify and hold AlterLab harmless from any claims, losses, damages, or expenses (including reasonable legal costs) arising from: (a) any Workflow you create or operate; (b) actions taken by your Workflow on third-party systems or services; (c) your violation of third-party terms of service through Workflow execution; (d) any claim by a third party that your Workflow caused damage to their systems, data, or business; or (e) your failure to comply with applicable laws in connection with your Workflows. This indemnification is in addition to, and not in limitation of, the general indemnification provided in §10 of these Terms.

4.8 Workflow Marketplace Terms

The Workflow Marketplace allows users to publish ("Creators") and acquire ("Buyers") workflow templates and data products. AlterLab operates the marketplace as a neutral platform and is not a party to transactions between Creators and Buyers. AlterLab does not endorse, verify, or warrant any workflow published in the marketplace and is not responsible for the quality, accuracy, or fitness for purpose of any creator-published workflow or its output. The following terms govern all marketplace activity:

• Creator responsibility: If you publish a workflow to the marketplace, you are solely responsible for: (a) the functionality and reliability of the workflow as described; (b) the accuracy of its title, description, and stated capabilities; (c) providing reasonable support to Buyers who purchase or use your workflow; (d) ensuring the workflow complies with these Terms, the Acceptable Use Policy, and all applicable laws; and (e) keeping the workflow operational or notifying affected Buyers if you withdraw or materially change it
• Buyer responsibility: If you acquire a workflow from the marketplace, you are solely responsible for: (a) evaluating whether the workflow meets your needs before purchase; (b) how you use the data or output produced by the workflow; (c) compliance with all applicable laws in your jurisdiction governing the collection, storage, and use of that output data; and (d) your own obligations under any third-party terms of service applicable to the data sources accessed by the workflow
• AlterLab's role: AlterLab provides the marketplace platform, payment processing infrastructure, and workflow execution environment. It is not a party to disputes between Creators and Buyers. AlterLab makes no representations regarding the suitability of any marketplace workflow for any particular purpose and expressly disclaims all warranties regarding creator-published workflows and their outputs, including any implied warranty of merchantability or fitness for a particular purpose
• Refund policy: A Buyer is entitled to a full refund of any fees paid for a workflow that fails to execute due to a platform or infrastructure error attributable to AlterLab. Refunds are not available for workflows that execute successfully but whose output is unsatisfactory to the Buyer. Disputes regarding output quality or workflow functionality are between the Buyer and Creator; AlterLab will not adjudicate them
• Dispute resolution: If a dispute arises between a Creator and a Buyer (including claims of misrepresentation, unsatisfactory output, or non-delivery of described functionality), the parties must first attempt to resolve the dispute directly. If unresolved, either party may request mediation through AlterLab's support process at support@alterlab.io. AlterLab may, at its sole discretion, facilitate communication between the parties but is under no obligation to resolve the dispute or provide any remedy beyond the refund policy described above
• Content moderation: AlterLab reserves the right to remove from the marketplace any workflow that we reasonably believe violates these Terms, the Acceptable Use Policy, or applicable law, or that has been the subject of credible complaints. We will provide notice to the Creator where practicable, but are not required to do so in urgent cases or where the workflow poses a risk to users or infrastructure
• No data accuracy warranty: AlterLab makes no representations or warranties regarding the accuracy, completeness, or timeliness of any data retrieved or processed by marketplace workflows. Data obtained through the Service reflects the state of source websites at the time of retrieval and may be incomplete, outdated, or inaccurate. Buyers rely on such data at their own risk

If you publish a workflow to the marketplace, you agree to indemnify and hold AlterLab harmless from any claims, losses, damages, or expenses (including reasonable legal costs) arising from: (a) the design, functionality, or output of your published workflow; (b) any misrepresentation in your workflow's description or stated capabilities; (c) any claim by a Buyer that your workflow caused them harm or failed to perform as described; or (d) your failure to maintain or withdraw a workflow that no longer functions as described. This indemnification is in addition to the general indemnification provided in §10 of these Terms and the workflow-operator indemnification provided in §4.7.

4.9 Marketplace Storefront and Custom Domain Terms

If you create a Marketplace Storefront through the Workflow Studio marketplace feature (a branded page at a URL such as alterlab.io/s/your-slug or a custom domain you configure via CNAME), the following terms apply in addition to all other applicable terms of this Agreement:

• Data controller for buyer data: When buyers sign up, make purchases, or otherwise interact with your Storefront, you are the data controller for the personal data they provide. AlterLab acts solely as a data processor, processing buyer data on your behalf and at your direction for the purpose of operating your Storefront. This allocation applies under the GDPR and any equivalent data protection frameworks. Your obligations as data controller include, but are not limited to, maintaining a lawful basis for processing, providing buyers with appropriate privacy notices, and honouring data subject rights requests
• Privacy policy obligation: You must make a privacy policy governing buyer data available on your Storefront before accepting any buyer registrations or purchases. Where you operate on a custom domain and have not provided your own privacy policy, AlterLab's Privacy Policy applies as a baseline; however, AlterLab does not represent that such baseline satisfies your specific legal obligations, and you remain responsible for compliance with applicable law
• Cookie consent on custom domains: If your Storefront is served from a custom domain you control via CNAME, you are responsible for deploying any required cookie consent banner or consent management mechanism for that domain. AlterLab provides the platform infrastructure and its own cookie consent tooling for alterlab.io subdomains. You bear sole responsibility for compliance on any third-party domain you operate
• SSL/TLS for custom domains: AlterLab provisions TLS certificates for custom domains you configure via CNAME using automated certificate management (such as Let's Encrypt). You must correctly configure your DNS CNAME record and maintain the record for certificate renewal to succeed. AlterLab does not guarantee certificate availability where DNS configuration is incorrect or where the domain is transferred or expired. Domain registration and WHOIS registration remain your responsibility; AlterLab has no ownership interest in domains you associate with your Storefront
• Brand disclosure requirement: All Storefronts must display a visible "Powered by AlterLab" disclosure in the footer or equivalent accessible location. You may not disable or obscure this disclosure. The purpose of this requirement is to ensure buyers can identify the underlying platform processing their data
• Impersonation prohibition: You may not create a Storefront that impersonates, copies the branding of, or is designed to be confused with any established brand, company, or public figure that you are not authorised to represent. AlterLab reserves the right to immediately suspend any Storefront that is the subject of a credible trademark or impersonation complaint, without prior notice, pending investigation. Repeated violations will result in permanent account termination
• Creator agreement: By activating a Marketplace Storefront, you accept the Creator Addendum, which governs the commercial terms between AlterLab and you as a creator (including commission rates, payout terms, and content moderation procedures). The Creator Addendum is incorporated into this Agreement by reference and supplements these Terms

For details on how AlterLab handles buyer data collected on Storefronts, see Privacy Policy §10 (Marketplace Storefronts and Custom Domains). For prohibited Storefront conduct, see Acceptable Use Policy §3.7.

5.1 Pay-As-You-Go Pricing

AlterLab uses a pay-as-you-go billing model. You deposit funds into your account and pay per request. There are no monthly subscriptions or commitments. Pricing varies by request type:

• Tier 1 (Curl): $0.0002 per request (5,000 requests per $1)
• Tier 2 (HTTP): $0.0003 per request (3,333 requests per $1)
• Tier 3 (Stealth): $0.002 per request (500 requests per $1)
• Tier 4 (Browser): $0.004 per request (250 requests per $1)
• Tier 5 (Captcha): $0.02 per request (50 requests per $1)

Current pricing is available at alterlab.io/pricing. We reserve the right to modify pricing with 30 days' notice. Price changes do not affect your existing account balance.

5.2 Account Balance

Funds deposited to your account are stored as a balance. Your balance is deducted in real-time as you make API requests. Your balance never expires and remains available until used. The minimum deposit is $10. New accounts receive a one-time balance of $1 (5,000 light requests) to get started.

5.3 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. You authorize us to charge your payment method for deposit amounts you initiate. You are responsible for providing accurate and up-to-date payment information.

5.4 Refund Policy

All deposits are final, non-refundable, and non-cancellable. Since your account balance never expires and remains available until used, no refunds are issued under any circumstances. By making a deposit, you acknowledge and agree that you are purchasing prepaid API balance and that all sales are final.

If your account is terminated by us for violation of these Terms, your remaining account balance is forfeited and no refund will be issued. Unused balance is not transferable to another account.

5.5 Chargebacks and Disputes

Filing a chargeback or payment dispute with your bank or credit card provider without first contacting us at support@alterlab.io constitutes a violation of these Terms. If a chargeback is filed against us:

• Your account will be immediately and permanently suspended
• Your IP address and associated identifiers will be banned from creating new accounts
• Any remaining account balance will be forfeited
• We reserve the right to pursue collection of the disputed amount plus any fees incurred as a result of the chargeback

If you believe a charge is incorrect, you must contact us at support@alterlab.io within 15 days of the transaction to resolve the dispute directly. Failure to contact us within this period constitutes a waiver of any dispute regarding that charge.

5.6 Taxes

All fees are exclusive of applicable taxes (including VAT, sales tax, and similar charges). You are responsible for paying all taxes associated with your use of the Service. If we are required to collect or pay taxes, they will be added to your deposit amount.

5.7 Insufficient Balance

If your account balance reaches zero, API requests will be rejected until you add more funds. Your account and data remain intact—simply deposit funds to resume service. We may send low-balance alerts to help you avoid service interruption.

6.1 Our Intellectual Property

The Service, including all software, text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, and computer code (collectively, "Content"), is owned by RapierCraft Inc. and is protected by copyright, trademark, patent, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Service without our express written permission.

6.2 Limited License

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. This license does not include any resale or commercial use of the Service or its contents, derivative uses, or any downloading or copying of account information for the benefit of another party.

This license specifically prohibits you from:

• Reverse engineering, decompiling, disassembling, or otherwise attempting to discover the source code, algorithms, or underlying technology of the Service
• Creating derivative works based on the Service or any part thereof
• Using the Service to build a competing product or service
• Sub-licensing, leasing, lending, or renting the Service to any third party
• Removing, obscuring, or altering any proprietary notices, labels, or marks on the Service
• Accessing the Service in order to benchmark it against a competing product or service

6.3 Scraped Data Ownership

You retain all rights to the data you scrape using our Service, subject to the rights of the original content owners. We do not claim ownership of your scraped data. However, you are solely responsible for ensuring you have the legal right to scrape and use such data.

6.4 Feedback and Suggestions

If you provide us with feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such feedback into our Service without any obligation to you.

8.1 Declared Maintenance Windows

From time to time we declare a maintenance window to perform infrastructure changes, migrations, or restores. During a declared window, the following applies in addition to the general availability terms above:

• Service availability. Our uptime commitment described above is suspended for the declared duration of the window. Requests may fail or be delayed.
• Balance and credit display. Your displayed account balance reflects the sum of your credit transaction history and may read inconsistently while reconciliation work is in progress during a window. The authoritative balance is the reconciled value once the window closes.
• Job and result data. Job history and stored results may be temporarily unavailable or incomplete during the window.
• Billing. Consistent with our standard practice for failed requests, credits used for a request that fails because of a declared maintenance window are credited back to your account balance. This is a balance credit, not a cash refund, and does not affect the non-refundable nature of deposits described in Section 5.4.
• Notice. We provide notice of a declared window through a sitewide banner, our status page at alterlab.io/status, a dedicated page at alterlab.io/maintenance, and, for windows we expect to meaningfully interrupt service, by email to registered account holders.

11.1 Termination by You

You may terminate your account at any time by accessing your account settings and selecting the delete account option, or by contacting us at support@alterlab.io. Upon termination, you will immediately lose access to the Service, and your data will be deleted within 90 days.

11.2 Termination by Us

We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

• Violation of these Terms or our Acceptable Use Policy
• Fraudulent, abusive, or illegal activity
• Non-payment of fees
• Requests from law enforcement or other government agencies
• Prolonged inactivity (6+ months with no API usage)
• At our sole discretion to protect our systems or other users

11.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

12.1 Informal Resolution

If you have a dispute with us, you agree to first contact us at legal@alterlab.io to attempt to resolve the dispute informally. We will work in good faith to resolve the matter within 30 days.

12.2 Arbitration Agreement

If we cannot resolve the dispute informally, you agree that any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association (AAA). The arbitration shall be conducted in Wilmington, Delaware, or remotely via videoconference.

12.3 Class Action Waiver

You agree that any arbitration or proceeding shall be limited to the dispute between you and us individually. To the full extent permitted by law, you waive your right to participate in a class action lawsuit or class-wide arbitration.

12.4 Exception for Small Claims

Either party may bring a claim in small claims court if the claim qualifies and remains in small claims court.