Trustpilot Dataset API
Business reviews, trust scores, and customer feedback data for brand reputation intelligence.
Available Data
Here's what you can extract from Trustpilot using AlterLab:
Business Use Cases
How businesses use Trustpilot data to make better decisions:
- Brand reputation monitoring
- Competitor satisfaction benchmarking
- Customer feedback analysis
- Due diligence research
How It Works
Identify target companies on Trustpilot
Provide Trustpilot company review page URLs for businesses you want to track. Trustpilot URLs follow a consistent /review/{domain} pattern — any company's public profile is accessible if they have reviews.
AlterLab retrieves the review data
Trustpilot loads review content dynamically. AlterLab renders the company profile page using a full browser environment, capturing the TrustScore, star distribution, and individual review content including reviewer details and company responses.
Get structured reputation intelligence
Receive the TrustScore, total review count, star distribution breakdown, individual review text with ratings and dates, reviewer verified status, and company response rate — all structured for reputation dashboards or competitive benchmarking.
Key Insight
Trustpilot's TrustScore is weighted by recency — recent reviews have more impact than older ones. A company with 1,000 reviews and a declining trend over the past 90 days has a weaker score than the raw number suggests. When benchmarking competitors, look at both the score and the review velocity (new reviews per month) to understand trajectory.
Data Freshness
For active reputation monitoring, daily collection catches new reviews within 24 hours. Trustpilot sends review invitations after purchases, so review volume spikes correlate with sales volume. Weekly collection is sufficient for competitive benchmarking.
Quick Start
POST https://alterlab.io/api/v1/scrape
X-API-Key: YOUR_API_KEY
{
"url": "https://trustpilot.com/...",
"advanced": { "render_js": true }
}Need an API key? — no credit card required. 5,000 requests included.
Pricing at Scale
AlterLab uses pay-as-you-go pricing — no monthly minimums, no contracts. Balance never expires.
| Volume | Static pages | JS-rendered pages |
|---|---|---|
| 1,000 requests | $0.20 | $2.00 |
| 10,000 requests | $2.00 | $20.00 |
| 100,000 requests | $20.00 | $200.00 |
| 1,000,000 requests | $200.00 | $2,000.00 |
Static pages: $0.0002/request · JavaScript-rendered pages (like Trustpilot): $0.002/request · First 5,000 requests free. Full pricing details →
Frequently Asked Questions
What Trustpilot data is available?
You can extract company trust scores, individual reviews with ratings and text, company response rates, review volume trends, and category comparisons from any public Trustpilot profile.
Can I compare my ratings against competitors?
Yes. Collect trust scores and review data from multiple companies in your space to benchmark your customer satisfaction against the competition.
How often should I collect review data?
Most businesses collect daily to catch new reviews quickly. For competitive analysis, weekly collection provides sufficient trend data without unnecessary API usage.
Related Use Cases
Responsible Use
AlterLab is designed for extracting publicly available data. Always review the terms of service for any website you access, respect robots.txt directives, and ensure your use case complies with applicable laws in your jurisdiction.
Data Extraction Guides
Python Web Scraping API
Official Python SDK with async support and 5,000 free scrapes to start.
Anti-Bot Handling API
Automatic challenge handling for protected platforms — no extra configuration needed.
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Pricing
From $0.0002/request. No subscriptions. Balance never expires.
Your first scrape.
Sixty seconds.
$1 free credit — up to 5,000 scrapes. No credit card.
Just a POST request.
No credit card required · $1 free credit, up to 5,000 scrapes · Balance never expires